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KB Article #PDT183 – Options are not retained after upgrade

June 5, 2012 by digital Leave a Comment

Title: Options are not retained after upgrade

Product: CompressionInsight
Version(s):1.2

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Issue:

After upgrading CompressionInsight, the options that were set previously were not retained and need to be re-configured.

The client settings file is corrupted

  1. Navigate to PDT/CompressionInsight/Client folder
  2. Open the CompressionInsight.Settings.xml file in notepad.
  3. Check the last line of file to ensure settings file is closed properly
  • If there is an extra settings> at the end, this is an indication that the file has been corrupted.

Resolution:

To resolve this issue:

  1. Close CompressionInsight
  2. Navigate to PDT/CompressionInsight/Client folder
  3. Open the CompressionInsight.Settings.xml file in notepad.
  4. Navigate to the last line of file to ensure settings file is closed properly and remove the extra settings> at the end, and save the file
  5. Restart CompressionInsight


 

Filed Under: CompressionInsight, KB Article Tagged With: client, CompressionInsight, options, PDT, settings, upgrading

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