KB Article #PDT183 – Options are not retained after upgrade

Title: Options are not retained after upgrade

Product: CompressionInsight

Version(s):1.2

———————————————————————————————————————————-
Issue:

After upgrading CompressionInsight, the options that were set previously were not retained and need to be re-configured.

The client settings file is corrupted

1. Navigate to PDT/CompressionInsight/Client folder
2. Open the CompressionInsight.Settings.xml file in notepad.
3. Check the last line of file to ensure settings file is closed properly

• If there is an extra settings> at the end, this is an indication that the file has been corrupted.

Resolution:

To resolve this issue:

1. Close CompressionInsight
2. Navigate to PDT/CompressionInsight/Client folder
3. Open the CompressionInsight.Settings.xml file in notepad.
4. Navigate to the last line of file to ensure settings file is closed properly and remove the extra settings> at the end, and save the file
5. Restart CompressionInsight